Sugarlips Cakery

We make fabulous cakes for every occasion
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Frequently Asked Questions
Say you like a cake pictured on our site, and you just want the price. But of course you’ll need it in a size that meets your needs. But you want butter-cream icing instead of the fondant shown. Except add a gum-paste numeral that sticks up. And you want rum and fresh strawberries in it. And you need it tomorrow. Guess what? Your price is as customized as your cake! We have a thick manual that helps us determine pricing, and keep estimates consistent. We could shoot off a quick price, but unless we know exactly what you want, the estimate won’t be accurate for your needs. Custom cakes require a custom estimate. It’s a pain, but in the end, you only pay for exactly what you want. It’s also time consuming, to figure out what you want and price it out… that leads us to our second most popular question:
No, but if we are making 50+ extremely customized cakes this week, we’d better darn well plan it out. That means shopping for fresh ingredients weekly, like eggs, milk, butter, fruit, etc. That means ordering sufficient and appropriate supplies/ specialty items for the week’s custom creations. Most gum-paste/fondant pieces DO need to be made a week ahead, or in daily steps. We start preparing fillings and icings according to how many orders we have of which kind. We have LISTS. We have lists of those lists. **3D CAKES! Due to the complexity of sculpted cakes, they require more time for planning out every detail. These cakes should have the order process begun at least 3 months in advance. The finalized contract for these cakes, along with full payment is required 30 days before pick up/delivery.** If you need to order a totally custom cake same-week, and if we still have availability, it’s going to incur a Rush Fee. We DO want to accommodate you, however same-week orders will naturally put a wrench in the works of an organized system, and same-week order-ers tend to be of a more chaotic nature. (IE, still not quite ready to order, don’t have payment ready, still not sure what I want, don’t have time to e-mail the images, or bring the ornaments, what is the very last moment at which I can still get this order in, and never mind, I’d like to cancel and get refunded on the whole thing after all.) The nominal rush fee is more than warranted, in backtracking and/or acting like chickens with our heads cut off, to get your very special order in. We do love you. And that leads us to…
Unfortunately, this sometimes happens! We only have so much room in our shop. We wish we were cyborgs that don’t need sleep, however, humans we will forever be. If we take on too many/difficult orders, we are forced to cut off any new orders. A booked order is one that is finalized and paid for in full. Our seasons of booking up are Fall/Winter Weddings (September-November) and Spring Wedding/Graduation (April, May, and beginning of June).
No, no, no, not really, and no. If you have an allergy, it’s best to steer clear; it’s simply not worth risking your health! ****Please note that our cut and shaped sugar cookies are made with almonds *****
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